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BlueHost is the perfect host
By admin | January 7, 2008
BlueHost gets an overwhelmingly positive response from users and very little negative reviews. As a hosting site it has proven to be very reliable with good support and good customer care. Users have had very little to complain about where BlueHost is concerned.
The complaint most people have with their hosts is that they have a lot of down time and that the servers crash often and for long periods of time at a stretch. With BlueHost the occasions when the server has crashed and the OS has had to be rebuilt are very few. In the rare occasions that this does happen they provide excellent customer care. The BlueHost Support Center allows users to make support tickets that are replied to within 24 hrs. They also have a Live Chat option on their website which allows users to interact with so that you can figure out what went wrong. There is also a discussion forum where BlueHost users can discuss the problems and issues they have.
The president of the company Matt Heaton has a blog where he writes about what happens behind the scenes. They also keep trying to improve themselves by increasing space and giving new offers to their users for no additional cost.
Most users have absolutely no problems with BlueHost. There are a few who do have complaints though. These complaints however are mostly to do with the amount of time the technical support team takes to get things back on road. Some users have complained about poor customer service but these seem to be the exception. Some also feel that the customer care executive has very little or no technical know how at all.
By and large BlueHost has got good reviews from customers who continue to renew their subscription with BlueHost instead of shifting to other hosts.
Topics: Support News |
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