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dreamhost causes nightmares
By admin | January 17, 2008
Los Angeles based web hosting service Dreamhost just caused a huge amount of inconvenience to their customers. Not to mention sleepless nights and anxiety. Every customer of Dreamhost was billed for an additional year when the wrong date was entered in their automated billing program. The hosting service apparently overbilled their customer up to $ 7.5 million in hosting fees.
The villain in this whole issue is apparently their co-founder Josh Jones who accidentally ran its billing software at the wrong date. He ran the software for outstanding charges up to 31st December 2008 instead of 31st December 2007. Apparently this goof up is big news and customers all over are going crazy with being billed at yearly rates for the month.
What was highly interesting was how Lunarpages which is another hosting site reacted. They immediately put up a huge post about how Dreamhost screwed up and they also offered a special coupon code for those whom they called “Dreamhost refugees”.
Most customers were overcharged by $ 250 and lots of customers who are facing overdraft charges have been shooting off emails while some have been demanding lots of money. Apparently Dreamhost is working to resolve the issue and have assured customers that there is no need to contact their credit card companies or banks about the billing errors. I’m not so sure about this piece of advice because if you’re facing overdraft charges it’s always better to let the bank know so you don’t get penalized for something you didn’t do.
The whole episode has got customers really scared about Dreamhost’s reliability now while other hosting services have been having a great laugh at Dreamhost’s expense. Even Google ads have various hosts taking a dig at Dreamhost’s major goof up.
Topics: Billing News, Industry News |
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